Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- Read your products: we can read your products, in order to show more information on the details page of a single callback request.
- Read and write your script tags: we place a script on your Shopify store to show the popup and tooltip. Because of this, you won't need any coding skills.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: emailaddress, name and domain name of your Shopify store. We save the data in our database until we receive a request to delete this (an app removal is a request for deletion). From your customers, we collect the phone number, IP-address, and the location from where a callback request came from.
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information relating to our products or services.
Sharing Your Personal Information
Your data is collected and saved in a database in The Netherlands, on the servers of Antagonist B.V.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights If you are a European resident: you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.